Frequently
Asked
Questions.

You don't have to feel bad, we get these questions a lot.

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couple

Can anyone in the world use Official?

Official is currently available in 46 countries, including Albania, Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, India, Ireland, Israel, Italy, Kosovo, Latvia, Lithuania, Malta, Mexico, the Netherlands, New Zealand, Norway, the Philippines, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, the United Kingdom, and the United States. Our current focus is improving Official for the countries where the app is already available, but we hope to add more countries soon. You can request access in your country here. We will prioritize the countries with the most interest.

Can I use the platform if I am single ?

You’ll lose access to some features, but you can use the app wherever you go. Official is community-based, this is why sharing your dates is so special.

How do I save and view my favorites ?

Swipe right and we’ll save the date for you! Alternatively, you can tap the bookmark icon on the date's full description. To view the dates that you’ve already favorited, tap the bookmark icon at the bottom navbar.

What if there are no dates near me?


If you’re in a smaller city or town, we may not have a ton of out ‘n about date ideas for you. Check out our at-home dates! Share your favorites and spread the word. Unique spots are bound to pop up. Just keep checking the app!

How will I know if my significant other likes the same date?

If both you and your significant other swipe right on a date, we will let you know with a match! You can check your matches from the “Plan a date” tile on your Couple Profile.

Can I book dates on the app ?

Yes! Many of the dates on Official are available to book through the app. You can explore, plan, and book your next date all in one experience.

How do I cancel my premium subscription?

General notes on cancellation
- Deleting your Official account and/or the Official app from your phone, and/or unlinking your payment card from Official won’t cancel your subscription — you’ll have to follow the steps below to successfully stop future payments.
- Once you cancel your subscription, you can use your Official subscription for the remaining days you paid for.
- Canceling a subscription doesn't retroactively refund subscription payments, and previously paid subscription fees can’t be prorated based on your cancellation date.


How to cancel
Cancellation steps will vary based on the platform you used to subscribe.

iOS
If you subscribed using your App Store account:
- Open your iPhone Settings
- Tap your name, then tap Subscriptions
- Select the subscription you want to cancel
- Tap Cancel Subscription

Android
If you subscribed using your Google Play Store account:
- Open the Google Play Store on your Android device
- Tap the Menu icon and go to Subscriptions
- Select the subscription you want to cancel
- Tap Cancel subscription

I did not receive my verification code.

This can happen for a variety of reasons. Log back into the app, and you will be prompted to send a new verification code.

Who do I contact for issues within the app ?

You can reach out to us on our contact page!

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