Frequently
Asked
Questions.

You don't have to feel bad, we get these questions a lot.

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Can anyone in the world use Official?

Official is currently available in 46 countries, including Albania, Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, India, Ireland, Israel, Italy, Kosovo, Latvia, Lithuania, Malta, Mexico, the Netherlands, New Zealand, Norway, the Philippines, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, the United Kingdom, and the United States. Our current focus is improving Official for the countries where the app is already available, but we hope to add more countries soon. You can request access in your country here. We will prioritize the countries with the most interest.

Can I use the platform if I am single ?

You’ll lose access to some features, but you can use the app wherever you go. Official is community-based, this is why sharing your dates is so special.

How do I cancel my premium subscription?

General notes on cancellation
- Deleting your Official account and/or the Official app from your phone, and/or unlinking your payment card from Official won’t cancel your subscription — you’ll have to follow the steps below to successfully stop future payments.
- Once you cancel your subscription, you can use your Official subscription for the remaining days you paid for.
- Canceling a subscription doesn't retroactively refund subscription payments, and previously paid subscription fees can’t be prorated based on your cancellation date.


How to cancel
Cancellation steps will vary based on the platform you used to subscribe.

iOS
If you subscribed using your App Store account:
- Open your iPhone Settings
- Tap your name, then tap Subscriptions
- Select the subscription you want to cancel
- Tap Cancel Subscription

Android
If you subscribed using your Google Play Store account:
- Open the Google Play Store on your Android device
- Tap the Menu icon and go to Subscriptions
- Select the subscription you want to cancel
- Tap Cancel subscription

I did not receive my verification code.

This can happen for a variety of reasons. Log back into the app, and you will be prompted to send a new verification code.

Why did Official’s brand change?

We wanted to level up our brand to better connect with Official couples by projecting a sleek, electric, and stylish identity that resonates with them, their interests, and their idea of love.
You can read the full brand update details here.

What happened to the Date Swiper, Bookmarks, Search, public posting, and Plan a Date features?

The choice to remove these features was made through careful analysis and dialogue with Official couples. Thank you to all of you who participated in providing your feedback to us.
You will still have access to any dates that you have posted and will be able to add new dates privately in the Memories section. 
You can read the full feature depreciation notice here.

Are more changes coming to Official?

The short answer is yes; we always work to improve our in-app experience. The team will continue to innovate and level up Official’s features to provide you and your partner with the best tools to grow your relationship.

Who do I contact for issues within the app ?

You can reach out to us on our contact page!

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